Splaat Photo Limited: Terms and Conditions
Your purchase and acceptance of any image(s) constitutes your consent to and acceptance of the
Terms & Conditions set forth below.
This Agreement
a) will be governed by UK law, and supersedes any and all other agreements, understandings, and communications and
b) may only be amended or otherwise modified by a written instrument executed by an authorised representative of Splaat Media.
No action of Splaat Media, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms and Conditions. Should any clause of these Terms and Conditions be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.
We reserve the right to change these Terms and Conditions, prices and information on this website without notice. These conditions set out the entire agreement between Splaat Media and you relating to your use of the images.
If you are interested in other uses of the image(s), please contact us for pricing and specific Use
Rights.
1 - Copyright
Splaat Media owns and retains the copyright for the images. No copyright license (either express or implied) is granted to the user.
These images are copyrighted and protected under Copyright Laws. All rights reserved.
The images are provided to the recipient as is. To the extent that images include any trade name, trademark, or service mark owned by a third party, the user is responsible for obtaining appropriate permissions and licenses from such third parties.
2 - Refund Policy
Since your prints are one of a kind items (i.e. personalised products), refunds on photos cannot usually be given other than for damage which has occurred during delivery etc., where a full replacement can be arranged (please see below for more details about this). However we want to make sure you are completely satisfied, so if there is a problem with your order, please contact us within 7 days. This does not affect your statutory consumer rights.
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Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most non-personalised products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
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personalised products, because they have been made to your specific requirements;
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digital products after you have started to download or stream these;
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services once these have been completed, even if the cancellation period is still running;
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sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
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any products which become mixed inseparably with other items after their delivery.
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any products purchased in person and therefore not online or over the telephone.
Your legal rights (personalised products): In addition to the cancellation rights for non-personalised products (see above), you also have certain statutory rights regarding both personalised and non-personalised products.
These include that if the product you have purchased is faulty, not as described, not of satisfactory quality, or fit for purpose then within 30 days of the day of its delivery you may exercise the right to a refund. And within six months of the date of delivery, and again only where the Product is faulty, you are entitled to a replacement or a refund.
Products should be returned in (or with) their original packaging by arrangement with us by emailing team@splaatphoto.co.uk.
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Digital Content Access and Watermark Policy
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Access to Digital Content: When customers purchase digital content, including but not limited to, photographic images, from Splaat Photo Limited, they are granted access to view and download these images from a designated online gallery. This access is conditional upon the terms set forth herein.
Watermark Removal: As part of our digital content delivery, images initially provided in the customer’s online gallery may contain watermarks. The removal of these watermarks is an integral part of our service, signifying that the images are ready for customer’s personal use. The process of watermark removal is considered as the customer's acceptance and use of the digital content.
No Refund upon Access or Download:
Once the watermarks are removed, and the images are accessed or downloaded by the customer, the service is considered to be fully rendered. As a result, under this circumstance, the customer acknowledges that they waive the right to a refund, as per the Consumer Contracts Regulations 2013. This policy applies regardless of the customer’s continued need or usage of the digital content.
Acknowledgement of Digital Content Usage: By accessing, downloading, or using the images from which watermarks have been removed, the customer acknowledges that they have availed themselves of the digital service provided by Splaat Photo Limited and agrees to the terms herein.
Changes to Digital Content: Splaat Photo Limited reserves the right to modify or remove digital content from the online gallery at its discretion. However, such changes will not affect the customer's use of already accessed or downloaded content.
Summary of your legal rights
We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call us at 020 8133 5197.
If your product is goods, for example the photographs, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
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Up to 30 days: if your goods are faulty, then you can get an immediate refund.
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Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
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Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If your product is digital content, for example the downloadable images, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
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If your digital content is faulty, you're entitled to a repair or a replacement.
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If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
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If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
If your product is services, for example photography services, the Consumer Rights Act 2015 says:
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You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
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If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
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If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
If you have any questions regarding your photos or delivery, please don't hesitate to contact us.
3 - Facial recognition
We use facial recognition technology to ensure that you see photographs of your child in your online gallery. All facial recognition data is anonymised and no personal data is sent to our facial recognition API.
3.3 - How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
4 - Use of the Website
All material contained on splaatmedia.co.uk is covered by a disclaimer and protected by copyright law.
Access to these websites is subject to the following conditions:
4.1 - Copyrights
Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of Splaat Media.
4.2 - Trademarks
“Splaat Media", "Splaat Photo" and the “Splaat Media" and "Splaat Photo" logos are trademarks. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.
4.3 - Links to other websites
This website contains links to other websites that are operated by third parties. Splaat Media does not accept any liability over the content of these third-party sites. The existence of these links does not constitute an endorsement of such websites, and your linking to these sites is at your own risk.
4.4 - Content Accuracy
Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.
4.5 - Limitation of Liability
Splaat Media does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an 'as is' basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user's sole risk. In no event will Splaat Media be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.
4.6 - Modification of the Terms and Conditions
Splaat Media may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you,
you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.
5 - About us
Splaat Media Limited is a company registered in England with company number 08955857. VAT registration number 202 5359 41.
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